Support

What makes us different

Personal, fast support, from a team that understands your business

Unlimited Support

We’re here when you need us – whether it’s several times a day or once a month, there’s no limit on how often you access support.

Critical WhatsApp Chat

For urgent issues affecting your ability to trade, we have a dedicated WhatsApp support line for faster resolutions.

28min First Response Time

Fast support, when you actually need it. We provide assistance across phone, remote login, email and support tickets.

Expert Local Team

We provide expert, detailed support from a South African based team, who understand retail, just as well as our software systems.

Fast support
from local
experts

"Great customer service, both Dylan and Anree are always readily available and are problem solvers, we couldn’t be happier"

Peter van Niekerk, Cape Garden

Customer
support you
can count on

"Tyler assists our company in
terms of support, she is
absolutely amazing!"

John, Clover SA

Your customer success manager

A single point of contact, ensuring your long term success and growth

Retailers are initially placed onto a higher-level ‘launch support’ program for their first 3 months, where they have dedicated access to their customer success manager, to help iron out any teething issues during the first days of trade. Thereafter, clients have access to a range of support channels for us to quickly and effectively provide solutions to any issues that are experienced. Our support is handled in-house by our own team, all of which have both in-depth knowledge of your software, but also practical experience with real-world retail challenges.

At the core of our customer success philosophy is excellent, efficient and rapid support. This is achieved by making sure your CSM will always be notified of any tickets raised by your company, so that they can directly assist the support team. Once you are moved over to support, our CSM team have a debrief session with our support team to highlight any important business process or functionality specific to your company and software set up.

Looking for cloud based retail software that scales?