This case study showcases the migration of 51 Wellness Warehouse stores in South Africa onto ERPLY POS and Back Office. The rollout and implementation of this project took place over 11 months and included detailed scoping, project management and delivery of system customisation as well as custom built integrations to their warehouse ERP platform, NetSuite, and their newly launched customer loyalty App, Spaaza.Requirements
Our team collaborated with multiple third parties and stakeholders to fully scope out workflows and requirements for custom development to provide Wellness Warehouse with a seamless flow of data between three integrated systems.The objective of this implementation was to:
- Migrate Wellness Warehouse stores to a ERPLY POS and Back Office system
- Ensure alignment of stock quantities across ERPLY and NetSuite through ensuring all stock movements were fully integrated between the two systems
- Streamline inventory distribution from Wellness Warehouse Distribution Centres to stores all across the country
- Provide a fully integrated, omnichannel loyalty experience for customers
Over the timeline of this project, multiple challenges were identified. Despite a tight timeline, these challenges were all carefully considered and managed.
With 51 stores being onboarded, training was carried out in multiple stages. Head Office staff consisting of Area Managers and Operational Managers were trained onsite in both Cape Town and Johannesburg over a period of four days.Once all mock go lives were completed and the go live date confirmed, we did online training with all store staff.All training sessions were recorded and provided to Wellness Warehouse.