South Africa's leading health and wellness retailer

Key points

Amount of Till Points

96

Total Employees

347

ERP Integration

Netsuite

Loyalty Integration

Spaaza

Instore Integrated Card Terminals

Transaction Junction

Training was carried out in multiple stages. Head Office staff consisting of Area Managers and Operational Managers were trained onsite in both Cape Town and Johannesburg over a period of four days.

ERPLY integration:

iterative phases
stakeholder input
tailored development
rigorous testing
seamless deployment
comprehensive training

Introduction

This case study delves into the successful implementation of ERPLY POS and Back Office systems at Wellness Warehouse, a prominent health and wellness retail chain in South Africa. Over a span of 11 months, 51 Wellness Warehouse stores underwent a comprehensive transition to ERPLY, encompassing meticulous scoping, project management, and the development of custom integrations with their warehouse ERP platform, NetSuite, and a newly launched customer loyalty app, Spaaza.

Requirements gathering and scoping of project

Thorough collaboration with third parties and stakeholders was pivotal in defining workflows and custom development needs to ensure seamless data flow across integrated systems. The primary objectives included migrating stores to ERPLY POS, implementing ERPLY WMS and Stocktaking App for efficient stock management, synchronizing stock quantities between ERPLY and NetSuite, optimizing inventory distribution, and delivering an integrated omnichannel loyalty experience. Rigorous meetings were held weekly to maintain alignment and monitor progress, with a staging environment facilitating comprehensive testing before final rollout.

Set up and training across multiple stores across South Africa

A staged training approach targeted Head Office staff initially, followed by comprehensive sessions for store staff across all 51 locations. Mock go-lives familiarized teams with the new system and stress-tested integrations. Training sessions were meticulously recorded and supplemented with comprehensive manuals to ensure all stakeholders were equipped for a smooth transition.

Adapting to changes in processing and requirements

Throughout the project, various challenges arose, including software limitations and integration complexities. Collaborative testing and agile problem-solving enabled the team to address these hurdles effectively. Flexibility and adaptability were key in devising solutions and ensuring project continuity.

End Solution

The culmination of the implementation saw all 51 stores seamlessly migrated to ERPLY, supported by robust documentation and custom integrations. The project’s success was underscored by aligned scopes, meticulous planning, and proactive resolution of challenges. Noteworthy achievements include comprehensive training, staged rollouts, and close collaboration with third parties to ensure a successful transition.

Summary

In conclusion, the ERPLY implementation at Wellness Warehouse exemplifies how strategic planning, collaborative efforts, and adaptability can streamline operations and elevate customer experiences in a retail environment.

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